Responsibilities

 The Lincoln Park Police Department Communications Center is staffed 24 hours a day, 365 days a year.
 
 All of the borough's emergency communications are handled from this location. All calls for police, fire, and first aid are answered and dispatched from here. The Communications Center is equipped with a Computer Aided Dispatch (CAD) system allowing for accurate tracking of all calls for service. For general information contact us at 973-694-5533. 
 
 The Communications Bureau is currently staffed by 4 civilian Public Safety Telecommunicators:

• Nancy Heykoop – Senior Public Safety Telecommunicator
• William Morere – Senior Public Safety Telecommunicator
• Kristin Merker - Senior Public Safety Telecommunicator
• Katrina Jenisch - Public Safety Telecommunicator 

When to Call 9-1-1

9-1-1 should only be used for an emergency.
 
 An emergency is a life-threatening situation, crime in progress, or serious crime that has just occurred. When you call 9-1-1 for an emergency, it is important that you remain calm and are prepared to answer the dispatcher's questions.
 
 The "who," "what," "where," and "when" of the situation you are reporting are extremely important. Sometimes it may seem the questions are unnecessary, or may not make sense to you, but there are good reasons why they are asked. You can help by providing brief accurate answers. Patience will help us to process your call and get help to you as quickly as possible.
 
 When calling 9-1-1, it is important that you remain on the line, even if you dial in error. If you dial in error and the call goes through and you didn't stay on the line, the dispatcher is required to send police to the location that the call originated from to confirm that no emergency exists.
 
 Obviously there are other situations that require police response but are not really 9-1-1 type calls.
 
Non-emergency calls for service can be requested by calling 973-694-5533.